Ticketing Polciy

Thank you for your interest in Underground!

Before you proceed to purchase tickets, we strongly recommend you to go through the following event ticketing terms and conditions template:

  • In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you – the person(s) who will buy the tickets. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organizers of Underground (“the event”) – Super Productions Pte Ltd (“Super Productions”).
  • By opting to purchase, allocate or possess tickets to the event, you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter the event premises.
  • Please note that Super Productions reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be duly reflected on the website of the organizer (undergound.sg). These changes will relate back to the date of purchase of your tickets.
  • The ticket prices, including any relevant discounts or packages, are listed on our website’s ticketing page. These figures are non-negotiable.
  • The ticket(s) you purchase represents a revocable license for you to access the event venue on the date(s) listed on your ticket. The license includes the revocable right to attending the event. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.
  • The bearer has to assume full responsibility of the tickets, once (s)he receives it. Super Productions has no liabilities – financial, legal, or otherwise – in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.
  • Kindly note that our website, Underground.sg is the sole authorised source for purchasing tickets to the event. If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.
  • Tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).
  • Please note that your tickets cannot be redeemed against cash, credits, or any other benefits.
  • Super Productions has the right to investigate if there has been any violation of the ticketing terms and conditions. In case of any conflicts, the decision of Super Productions will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).
  • The event service will be deemed to have been delivered in its entirety as soon as the event starts at the time listed on your ticket.
  • If you are not able to access any particular section(s) of the venue due to delays, regulations, organizer policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.
  • If the event is cancelled in its entirety due to any unforeseen circumstances, Super Productions has the sole and absolute right to:
    • i) reschedule the event, or
    • ii) issue a partial/full refund, or
    • iii) not issue any refunds.

Please note that the decision of the issuer in such cases will be deemed final and binding.

  • If the event is cancelled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, or postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, government announcements, strikes, delays in production, and the like. Once again, the decision of Super Productions will be considered final.
  • If the event has to be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully cancelled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on any other fees including but not limited to: processing fees, handling fees, and such other charges.
  • Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. Super Productions cannot be, in any way, held liable for that.
  • All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.
  • The event is a ‘rain or shine’ event. By purchasing the event tickets, you automatically confirm that you/the attendee(s) are of the ‘minimum age’ or older, at the time of buying the ticket(s). The ‘minimum age’ for attending the event is 13 years old.
  • If it is proven beyond doubt at the venue that an attendee is below the ‘minimum age’, (s)he will not be granted entry. No refunds, full or partial, will be issued either.
  • At the time of entering the event venue, you will be required to produce the ticket and a valid identification document (ID). By presenting an ID, you confirm that all details present on it are accurate and updated.
  • By purchasing the tickets and presenting the same at the venue, you give your consent to Super Productions to collect certain information about yourself (name, date of birth, email address, etc.) for verification and storage.
  • You hereby agree to forego all types of surcharge claims – full or in part – and all claims & entitlements related to it.
  • Super Productions does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.
  • Super Productions follows a ‘zero-tolerance policy’ towards unauthorized drug usage at the venue, AND towards any type of behavior/actions that can be interpreted as violent, lewd or obscene. If you are found in possession of prohibited items at the event and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.
  • Please note that you purchase the tickets on your own free will. As such, you agree that you are not entitled to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/cancellation requests will not be entertained either.
  • In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

We hope you enjoy your experience with us!